BPOS recognizes the importance of delivery to your business and provides a comprehensive delivery and dispatch module to address the special needs of businesses that provide delivery. Delivery needs to be as quick and efficient as possible, while still maintaining the best customer service, and BPOS's
Delivery and Dispatch module will enable your restaurant to boost sales by eliminating inefficiency and miscommunication. BPOS Delivery and Dispatch provides the following functionality:
Delivery
Fast order entry to expedite all delivery orders
Speed is extremely important in delivery situations and BPOS allows for easy entry and delivery of orders as well as quick output of orders to kitchen staff and/or drivers.
Identify your customers with Caller ID capabilities
Unlike many traditional delivery modules, BPOS allows for multiple phone numbers and addresses to be attached to one customer. This eliminates the same customer being setup under several phone numbers and provides for better
reporting, customer service and marketing capabilities. This information can also help your customer loyalty and gift card programs.
Store customer data such as multiple phone numbers, delivery address, and contact names
All information is stored in the SQL database including order history and may be accessed for a variety of marketing purposes including sales history, preferred menu items, etc.
Recall last orders for repeating customers
Previous orders may be displayed on the customer screen to increase speed and efficiency. A previous order may be used as the starting point for a new order and modified or processed "as is".
Tracking of order from placement of order to delivery
Orders are tracked from the moment they are placed until the delivery person returns from delivery. This allows staff to provide customers with real-time information on order status.
Dispatch
Assign orders to drivers
Orders are assigned to drivers by multiple criteria such as address and current location of driver.
Tracking of time out to delivery time
The order is tracked from the time it leaves the facility until it is delivered. This information may be used to improve customer service and delivery routes.
Mapping of Addresses
Orders may be mapped for delivery drivers from the store location to the delivery address or from one delivery address to another.
Driver accountability
The dispatch module provides for driver accountability though real-time tracking and reporting. The module also has the ability to equally distribute all orders to drivers to avoid over-loading drivers.
Reporting by driver
Reports may be prepared by driver to include the number of orders delivered, average delivery time, etc.
Marketing
Customer Data Mining
Through the SQL database queries may be run to analyze any customer data that is maintained by the system including past orders, average order size, preferred menu items,
Increase sales with print mailing capabilities
Labels may be printed or email addresses may be exported so that customers can be sent coupons, menu's, specials and other marketing material.
Marketing Research
Analyze delivery data to assess effectiveness of delivery business and then modify to increase sales. This research enables you to determine which geographic areas your
customers are in, which menu items are most popular, and which times are most popular for delivery.
Let BPOS Delivery and Dispatch work for you by helping to reduce delivery times, increase customer service, and increase employee productivity. Delivery is the face of your business outside of your four walls - make sure you utilize a service that will give your customers the best experience with the shortest waiting time and smallest margin of error.
POS Point of Sale Delivery, Dispatch System. POS Restaurant, Bar, Nightclub. Hospitality Industry.